Popular FAQ's (Frequently Asked Questions)

Q. Why does my alarm keypad have a 'BATT' message showing along with a trouble icon?

A. Your alarm panel has a battery installed to ensure the alarm continues to operate during a power cut or if an intruder cuts the power to your house to deactivate your alarm.
This '12volt DC 7.5 amp hour' alarm battery should be replaced every 2-3 years to ensure it operates at its peak capacity.
Note that the battery is installed in the alarm panel box and not in the keypad itself.
Please contact your local Alarm Technician and they can replace the battery for you. A list of Alarm Technicians can be found here: https://maphub.net/ArrowheadAlarmProducts/AAPInstallerMap


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Arrowhead Alarm Products Ltd
1A Emirali Road,
Auckland 0932
New Zealand